Privacy Policy — Palm Pixel Studios
Last updated: October 2025
Palm Pixel Studios develops creative software tools, including the Flares OFX plugin for rendering lens flares in professional compositing and 3D applications.
We value your privacy and are committed to keeping your data secure and transparent about how it’s used.
What Data We Collect
When you use Flares OFX or visit our website, we may collect the following information:
- Email address – when you purchase, register, or contact us for support or updates.
- Hardware identifiers (like CPU or system IDs) – collected to generate and validate your software license.
- IP address and connection logs – automatically collected when the plugin or website communicates with our servers.
- Optional diagnostic data – anonymized crash or performance reports, only if you choose to send them.
How We Use Your Data
We only use your information for the purposes listed below:
- To activate and manage software licenses (hardware ID, IP).
- To provide technical support and respond to customer inquiries (email, log data).
- To send important product updates or release notes (email).
- To protect our software from fraud or unauthorized use (hardware ID, IP).
We do not sell, rent, or trade your personal information.
Legal Basis for Processing
We process your data under the following lawful bases:
- Contract – to deliver and support the Flares OFX plugin you purchased or activated.
- Legitimate interests – to prevent fraud, manage licenses, and maintain security.
- Consent – for optional marketing or update emails, which you can unsubscribe from at any time.
Data Retention
- License data (hardware ID, IP): kept for the duration of your license and more for renewals or anti-abuse purposes.
- Marketing emails: kept until you unsubscribe.
We regularly review and securely delete or anonymize data that’s no longer needed.
Data Sharing and Storage
We may share limited data with trusted service providers that help us run our licensing servers, email system, or payment processing.
All third-party partners are required to comply with data protection laws and handle your information securely.
If we transfer data outside the European Economic Area, we only do so where appropriate safeguards are in place, such as EU-approved Standard Contractual Clauses.
Your Rights
You have the right to:
- Request access to your personal data.
- Ask us to correct or delete your data.
- Object to processing or request restriction.
- Withdraw consent for marketing emails at any time.
To exercise any of these rights, contact us at: contact@palmpixel.eu.
If you’re located in the EU, you can also contact your local data protection authority if you have concerns about how we handle your data.